We are increasing our local and global footprint. We currently have 19 PoPs in India and a PoP each in Singapore, US, UK, and Australia.
One of the world's first Cloud telephony company. We believe that communication doesn’t have to be as complex as it is. Our core offerings – CloudAgent and BrandAgent – redefine, simplify, and enhance the way in which you communicate, connect, and engage with your customers. Our PSTN grade multi-channel, Cloud telephony platform and the services around it help your brand stand out. Ask for a demo today and explore Communication as a Service (CaaS)!
Make business communication seamless, intelligent, cost efficient, and easily available.
To provide scalable, multi-channel communication platform on Cloud to enterprises and entrepreneurs on an OPEX/transaction model and enable them to provide value-added communication services to their customers.
Big Basket is India’s largest online food and grocery store, with over 10,000 products and over 1,000 brands. Big Basket sells products in categories such as fresh fruits and vegetables, grocery and staples, meats, personal care, and home and kitchen products.
Challenges Faced:
Ineffective voice/email customer management
Delayed Social Media responses
Non-scalable and significant Capex requirements
The Ozonetel solution –
CloudAgent
The Ozonetel impact:
Unilever is a Consumer Packaged Goods conglomerate with more than $8 billion in annual advertising spend. The firm is rural-focused and has been experimenting with using mobile phones to substitute TV and outdoor advertisement. Ozonetel crafted Kan Khajura Tesan, an on demand-entertainment channel for Unilever to:
Connect with a media dark audience
Reach 30 million people
Create a “Spotify” featureon phones
The Ozonetel solution –
Brand Agent
The Ozonetel impact:
Shaadi.com is the world’s largest online matrimonial store. Part of People Group, it has more than 30 million members and has matched more than 3.2 million couples since its inception.
Challenges Faced:
No centralized visibility into leads
Manual data entry into CRM
Lack of connectivity between agent and CRM systems
The Ozonetel solution –
CloudAgent
The Ozonetel impact:
Anupam Mittal, Founder, Shaadi.com
“We rely solely on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they reach out to us from our TV campaigns.”
RuralShores is a rural BPO, founded in May 2008 with the objective of assimilating rural India into the Knowledge economy by providing job opportunities to the rural youth. With 20 centers across 10 states, they currently employ 1,000 people and aim to expand to 500 centers.
Challenges Faced:
Distributed workforce management
Multi-lingual/ multi-state capability
Inaccessible rural locations
The Ozonetel solution –
CloudAgent
The Ozonetel impact:
Maharaja Gokulavasan, Head of Delivery, Rural Shores
“We wanted a solution to support our voice processes across customers, processes, and languages on a distributed network. To add to this we were looking for a dependable and a scalable infrastructure. Ozonetel fulfilled our needs and we have been using their platform since August 2013.”
Agarwal Movers & Packers is a service that helps people move their goods with ease and convenience. They have moved more than 74,000 households in 2014 alone and serve 60% of the Indian corporate and individual market.
Challenges Faced:
Missed business leads
Rapid growth
SLA breakages with corporate clients
Non-centralized calls
Shortage of employees with adequate skill set
The Ozonetel solution –
CloudAgent
The Ozonetel impact:
Navneet Agarwal, Director IT, Agarwal Movers & Packers
“Opting for Ozonetel leaves me carefree about customer service and thus allows me to invest time in other areas of the business.”
Barbeque Nation is one of the most successful casual dining restaurant chains in India, with more than 75 locations across the country and 300,000 people dining at their various outlets on a monthly basis.
Ozonetel enabled:
Single-number reservation service pan India
Seamless rotation of promotion offers
Seamless offer tracking
The Ozonetel solution –
Brand Agent
The Ozonetel impact:
Prosenjit Chowdhury, Founder, Barbeque Nation
“Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs without a hitch.”
IMS Health is a leading Global Information & Technology services company. They provide clients in the healthcare industry with comprehensive solutions to measure and improve their performance. Over 15,000 employees and 10+ petabytes of unique healthcare data allow it to service over 5000 clients across 100 countries.
Ozonetel facilitated:
Increase of pharmacist knowledge
Increase in sales rep attendance
Digital data availability in Vietnam
The Ozonetel solution –
BrandAgent
The Ozonetel impact:
Tim Walton, Managing Principal, IMS Health
“Ozonetel created a digital way to engage with pharmacists who are key in decision making for patients and has helped outcomes.”
Magnum is an ice-cream brand owned by Unilever and sold across 100 + countries, grossing more than $1 billion in annual sales.
Ozonetel was chosen to:
Create buzz around the ice-cream brand
Drive consumer engagement
Create link to Twitter and other forms of social media
The Ozonetel solution –
BrandAgent
The Ozonetel impact:
Shruti Kashyap, Media Manager, Unilever
“Our continued relationship with Ozonetel was leveraged to drive almost a million people to engage with their favorite celebrity and favorite ice-cream.”
YLG is a chain of salons and spas for cosmetic and aesthetic care. They have 33 salons across Bangalore and Chennai and aim to expand to 200 salons across India.
Challenges Faced:
No system to monitor performance of agents
Missed leads
Only 15% of contacts in CRM were being contacted
The Ozonetel solution –
Cloud Agent
The Ozonetel impact:
City and Industrial Development Corporation of Maharashtra Ltd. aimed at improving infrastructure in Mumbai, and creating a self-sufficient, sustainable city on the mainland across Thane creek. The result is Navi Mumbai, one of the largest planned cities.
Ozonetel was involved in this project to:
Establish a facility for citizens to receive assistance during emergencies
Implement a stable and reliable system that would work even in the absence of electricity
Facilitate immediate and relevant action on receiving emergency calls
The Ozonetel solution –
Cloud Agent
The Ozonetel impact:
Ozonetel has been a good partner for delivering Grameen Foundation's mHealth MOTECH service to the remote population...
All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform...
Having evaluated different providers, we found Ozonetel to be extra-ordinarily reliable. Ozonetel plays an integral role in...
We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per agent pricing model, we have...
The core expertise of Agarwal Movers & Packers Ltd is to help move people and their goods. Our expertise does not lie in running...
We have had a great experience working with Ozonetel. We are growing company and they have been a great partner with...
We are seeing more and more demand from our clients for CRM integrated telephony solutions. Cloud Agent for ZOHO CRM.
I wanted to take a moment to thank you all for your flawless support and client service. I must say that you guys truly go extra...
We rely implicitly on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they...
Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs...
We wanted a solution to support our voice processes across customer/process/language which would be on a...
In a data-blind environment in Vietnam, Ozonetel enabled us to create a digital means of engaging with pharmacists who are key...
“Ozonetel has been a good partner for delivering Grameen Foundation's mHealth MOTECH service to the remote population. Integrating with Kookoo worked well for our mHealth solution as it allowed us to focus on our backend rules engine and call flow logic to provide services for improving healthcare and healthcare delivery while Kookoo handled the voice and short messages delivery over mobile network. This flexibility is unique. Operational issues have been few; responses from Customer Care were prompt.”
“All the registrations done from the website are recorded on Freshdesk. These are then uploaded on the Ozonetel platform and the platform dials out to the registered customers. The Ozonetel and FreshDesk integration is very flexible and we don’t have to buy any hardware and software. Our agents can start dialling using a URL. We can ourselves design the calling pattern whether outbound or inbound using this solution. Aspiring Minds used Inbound calling largely for support and Outbound calling for marketing and sales for all registrations done on the website.”
“Having evaluated different providers, we found Ozonetel to be extra-ordinarily reliable. Ozonetel plays an integral role in helping Zomato scale.”
“We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue while revenue has grown 10 fold over 2 years. Due to the stable and robust solution we are consistently managing AHT of 2.5 minutes and are able to achieve industry leading FTR of 85%.”
“The core expertise of Agarwal Movers & Packers Ltd is to help move people and their goods. Our expertise does not lie in running a customer support center which requires technology experts and huge capital investments. We opted for Ozonetel which is managing our voice communication for the last 48 months. We find the platform stable which leaves us carefree,allowing us to invest time in other areas of business.”
“We have had a great experience working with Ozonetel. We are growing company and they have been a great partner with solid technology and a responsive team to help us tackle the market.”
“We are seeing more and more demand from our clients for CRM integrated telephony solutions. Cloud Agent for ZOHO CRM offering makes our users more productive, increasing the value of their delpoyment. We are very pleased to partner with Ozonetel.”
“I wanted to take a moment to thank you all for your flawless support and client service. I must say that you guys truly go extra mile to resolve your customers' issues. Very well done!”
“We rely implicitly on Ozonetel for managing our leads and ensuring that our members have a seamless experience as they reach out to us from our TV campaigns.”
“Using Ozonetel allowed us to rotate promotions across all our restaurants and focus on meeting customer reservation needs without a hitch.”
“We wanted a solution to support our voice processes across customer/process/language which would be on a distributed network. This is a complex requirement. To add to this, we were looking for a dependable and a scalable infrastructure. Ozonetel fulfilled our needs and we have been using their platform since August 2013.”
“In a data-blind environment in Vietnam, Ozonetel enabled us to create a digital means of engaging with pharmacists who are key in decision making for patients, enabling better outcomes and treatment.”
