Cloudagent - Call Center Software

OmniChannel Contact Center Technology

We know that customer experience is the new battlefield for every organization. That’s why it’s important to connect, communicate, and engage your customers throughout the customer communication lifecycle. Do it right, and you have the power to stay ahead of your competitors and retain existing business. This is exactly what we, at Ozonetel, strive to do through CloudAgent - a Call Center Software Solutions that functions as an Inbound and Outbound Call Center.

CloudAgent shifts your entire Contact Center and its functions into a single browser for you to monitor, track and make critical decisions. Equipped with all contact center functionalities and business intelligence, CloudAgent ensures that you provide world class experience to your customers. Engage with your customers through multiple channels such as voice, email, chat, SMS, and social media.

CRM Integrations

CASE STUDIES

Customer Experience

Ozonetel-call-center-solution-testimonial-BigBasket
Hari Menon, Co-founder, BigBasket.

“We evaluated companies and found Ozonetel to be best suited for our needs. Due to the per-agent pricing model, we have managed to keep the overall CS cost at just under 0.5% of the overall revenue; when revenue has grown ten-fold over two years. Due to this stable and robust solution, we are consistently managing AHT of 2.5 minutes and are able to achieve industry-leading FTR of 85%..”" Read More..