Cloud Call Center Solutions
Inbound call center - Blended call center - Outbound call center

Create better customer experience, integrate your call center software with CRM

Ozonetel understands the dynamics of your customer relationships and what it takes to keep them engaged. Right from lead generation to retention, you need solutions that revolve around your customers’ satisfaction. Our Cloud-based offerings get your Cloud Contact Center up and running in no time and ensure that your customers' needs are addressed throughout the customer life-cycle.

Inbound Call Centre SolutionInbound Call Centre Solution

An inbound call center forms the integral part of any call centre solution. This system exclusively handles incoming calls from your customers and effectively responds to their needs, basis your business parameters. Our inbound call centre solutions comes with unique features such as:

Outbound Call Centre SolutionOutbound Call Center Solution

Where customers are, business must follow. With today’s customers communicating via various platforms, you need an equally agile Contact Center that supports multiple channels to better connect with them. Our multi-channel Outbound Call Center solution allows you to target your specific segments and enhance customer interaction. Its key features include:

Blended Call Centre SolutionBlended Contact Center

A blended contact center will have all the features of inbound and outbound contact center. Typically a large call center process divide its operations into inbound and outbound centers. In a blended call center agents make outgoing calls can also receive incoming calls.

  • features Call Centre SolutionAdvanced Features

    Ozonetel’s advanced features let you stay ahead of your game always.

    Read more
  • Services Call Centre SolutionOther Services

    We meet your every communication need through perfect Cloud telephony solutions.

    Read more
Ask for a free demo today to experience our Cloud Telephony Solutions!

Unparalleled Customer Experience, Delivered

With 70% of online customers expecting businesses to try harder to provide superior online customer experience, how can an organization compete? For businesses looking to provide unparalleled customer service capabilities that today's customers demand, CloudAgent has built a robust platform that is constantly being upgraded through ongoing innovation and new features to provide your customers the best service.