Every business whether it is small, mid-sized or big enterprise needs a call center for customer service or lead generation. According to business needs, call centers could be:
Traditional call centers require huge investment in setting up hardware and then maintaining it, which comes at a significant cost to the company. With emergence of cloud technology , now call center can be setup without any initial investment.
Cloud Call Center setup by Ozonetel
For setting up a cloud, we don’t require any hardware or software. It’s delivered as a pay-per-use service. All that is needed is a chrome browser and agents can take calls on any phone – Mobile, Landline, Softphone, IP Phone.
This solution is advisable for small to mid-size call centre having 1-25 agents.
Shared Call Center by Ozonetel
This solution is recommended for a centerlized call center having more than 25 agents
In this setup the oganization has to take a PRI line from telcomm service provider and ozonetel will provide a call server. The call server would be placed on company's premise. It’s also delivered as a pay-per-use service and agents can take calls on any phone – Mobile, Landline, Softphone, IP Phone.
Fey Features of Ozonetel's Call Center Solution
Deploy your full-fledged Call Center in just a few hours. Integrate with Salesforce, Zendesk, Shopify and more in just a click. Configure IVR, phone numbers and more in real time
Personalize customer interactions by integrating with CRM. Allow your agents to work from anywhere and stay connected when customers need them most.
Leverage industry-first applications such as multiple dialers, screen pop, Mini CRM, Google Analytics, and more.
Detailed call report,live analytics, campaiugn report and many other report/dashboard, which help in business decision