HolidayIQ.com is India's largest travel information portal headquarted in Bangalore. The company provide customised travel pacakages to the tourist
Don't have any reports on key metrics of call center operations
Don't have any call recording for quality assurance
As most of the call center activity is manual, scaling is a challange
Ozonetel deployed cloud call center solution for customer service operations.
Call Recording –
Able to record each customer interaction, it help in improving quality of customer service
Reports & Analytics –
Detailed call reports related to inbound and outbound calls , helped in data based decision process
“Very useful to make the data-based decision, improving the quality of the calls"
Manager Strategy & Operations, Kamal Upadhyay.