Products
Ozonetel Cloud Business Communication Solution provides off the shelf business communication and contact center solution on the cloud. KooKoo, CPBX and CloudAgent allows businesses to create unique strategy for their business, using either of the service or integrating them together to meet their office and customer communication needs.
All Ozonetel services are currently available in Delhi, Mumbai, Pune, Hyderabad, Bengaluru, Chennai, Kolkata, Cochin
KooKoo Telephony platform web API lets you build your own Telephony solution. Exercise complete control on how your business communicate with your customer KooKoo provides businesses Cloud Telephony Services for all automated voice applications across inbound, outbound phone and SMS, with integrated professional Text to Speech and Speech processing services KooKoo exposes simple XML API that integrates your web application with the phone call.The best way to understand KooKoo is as Voiceweb, just another web page in your web application that is accessible from the phone rather than the browser. KooKoo works on HTTP request response same as web application that performs telephony functions. All business logic is in your application, hosted on your servers with no business data exposed to outside world or KooKoo.
- Inbound IVR
- Outbound IVR
- Conference
- Professional text to speech
- Push and Pull SMS
- Payment Gateway Integration
A complete virtual business communication system loaded with business application, to allow your business to respond professionally, track cradle to grave and analyze each consumer call.
CPBX enables call routing of incoming and outgoing calls to and from your existing mobiles or landlines phones with routing rules managed by you using simple web portal.
- local, mobile, toll free and single number for your business
- Instant online setup and activation
- Portal to configure, manage and track your business communication
- 24x7 support
CloudAgent delivers the on demand simplified contact center services enabling comprehensive call response, with seamless integration with KooKoo for self-service and CRM integration for enhance the customer experience. CloudAgent reduces operational cost, improve customer satisfaction, and enable anytime anywhere agent — at home, at local office or remote office.
- Inbound Contact Center
- Outbound Contact Center
- Integration with KooKoo for IVR and SMS
- Interaction Analyst
CloudAgent utilizes the HTML 5 capabilities to enable Anywhere, Anytime Agent. Agent with or without broad band connection and any mobile or landline phone can register as cloud Agent and start receiving calls. CloudAgent intelligent ACD ensures multi tenancy and distributed agent management Call center admin can monitor call center activity, like queue status, agent status, SLA from anywhere by login into CloudAgent portal Interaction Analyst an integrated contact center management tool provide real time dashboard, wallboard and indepth historic call analysis with call recording